Experience Cloud from Salesforce is a platform that allows you to create a valuable digital environment in your own house style in no time at all. Whether it is a closed portal for dealers, an online community for partners or an online customer account.
Knowledge base and online community
With Experience Cloud you can easily set up a knowledge base with articles, videos and frequently asked questions about your products or services. But also a media database with marketing materials of your products. Or a forum where partners and dealers can ask questions and help each other in a closed environment.
Support online self-service
A next step? That is letting customers, partners or dealers arrange things online themselves. From creating support tickets to creating returns or requesting replacement products. Such tasks are naturally supported with automatic workflows, so that you can quickly respond to the needs of your customers.
Sharing valuable data
Experience Cloud works seamlessly with Salesforce’s other tools. This makes it easy to share data, leads or campaigns with your partners or dealers. Or set up handy dashboards for them. That way you support them even better in selling your products and services, which further increases your turnover. And because your Salesforce CRM is the foundation, you can segment or even personalize that support in detail.
Do you also want to offer customers, partners or dealers the convenience of your own online environment? Welisa is an experienced Salesforce partner who advises and supports you with the implementation of Experience Cloud and helps your teams with the adoption. This is how we ensure that you get the most out of the Salesforce Platform.
