Salesforce Experience Cloud is a platform that allows you to quickly create a valuable digital environment in your own branding. Whether it’s a private portal for dealers, an online community for partners, or an online customer account.
Knowledge base and online community
With Experience Cloud, you can easily set up a knowledge base with articles, videos, and frequently asked questions about your products or services. You can also create a media database with marketing materials for your products, or a forum where partners and dealers can ask questions and help each other in a private environment.
Supporting online tasks
What’s the next step? It’s allowing customers, partners, or dealers to handle tasks online themselves. From creating support tickets to processing returns or requesting replacement products. Such tasks are naturally supported by automated workflows, enabling you to respond quickly to your customers’ needs.
Sharing valuable data
Experience Cloud integrates seamlessly with other Salesforce tools. This allows you to easily share data, leads, or campaigns with your partners or dealers, or set up useful dashboards for them. This way, you can support them even better in selling your products and services, leading to increased revenue. And since your Salesforce CRM is the foundation, you can segment or even personalize that support in detail.
Would you also like to offer customers, partners, or dealers the convenience of their own online environment? Welisa is an experienced Salesforce partner that advises and supports you in implementing Experience Cloud and helps your teams with adoption. This ensures that you get the most out of the Salesforce platform.
