All channels connected
Whether customers ask questions via email, phone, chat, or social media, Salesforce Service Cloud brings all service inquiries together in one clear portal. From there, you can easily assign requests to staff and monitor the status of their resolution. This way, even colleagues who answer the phone can always tell your customers the status of their service request. Since all service requests come in one place, you can also better analyze where common pain points for customers lie.
Automatic workflows
With Salesforce Service Cloud, you can easily set up automatic responses for service requests. This way, a customer always receives a quick initial reply. You can also set up prioritized workflows for customers with an SLA, making it easier to meet agreed-upon service timelines.
Customer portal with knowledge base
Want to help customers faster and better? Set up a customer portal with a knowledge base. Here, customers can find answers to frequently asked questions or view technical documentation themselves. This shifts service towards self-service. The knowledge base is also valuable for your service staff. With information from the knowledge base, they can rely less on specialists in your organization for resolving service requests.