Connect your customers, your back office, and your mobile workforce on a single, powerful platform. Salesforce Field Service provides the tools to manage your entire on-site service operation with maximum efficiency, from intelligent scheduling to empowering your entire team in the field.
Intelligent Scheduling & Dispatching
Get the right mobile worker to the right job, at the right time, with the right tools. Field Service optimizes your planning with an intelligent scheduling board that considers availability, skills, location, and travel time to automatically assign jobs and create the most efficient routes for your team.
Empowering Your Mobile Workforce
Give your team everything they need to complete their on-site tasks successfully on the first visit. The powerful mobile app provides access to work orders, customer history, technical documents, and checklists. They can track parts, log their hours, and capture the customer’s signature on-site, ensuring all information flows directly back to your central system.
From Reactive Jobs to Proactive Planning
Move beyond simply fixing what’s broken. With Field Service, you can set up proactive maintenance plans based on the lifecycle of your customers’ assets. This allows you to automatically schedule service visits, prevent issues before they occur, and transform your service model into a source of recurring revenue and customer loyalty.
Your Partner in Operational Excellence
Implementing Field Service is about deeply understanding your unique operational workflows. Our certified specialists are experts in translating your complex service processes into a streamlined, efficient digital operation. We ensure the platform is configured to not only meet today’s demands but also to scale with your future growth.
