When you plan to work with Salesforce software, you first need Salesforce licenses. For this you work together with your Implementation Partner and with the Account Manager of Salesforce. Together they help you to select the right licenses.
Your account manager works at Salesforce Amsterdam or Salesforce Dublin. The SMEs that do not need a lot of licenses are served from the Dublin office. The other companies are served by Salesforce Amsterdam. Even when your Account Executive is in Dublin, you work with Dutch-speaking contacts.
Configure Salesforce yourself
You can set up Salesforce yourself. Research has shown that companies or organizations that work with a Salesforce integration partner are more likely to be successful with Salesforce. You will especially have to look at the expertise that you have available internally to determine whether or not you want to do the first steps on the Salesforce Platform with a partner.
If you want to set up Salesforce yourself, there are all kinds of implementation guides available. These are mainly documents that describe the technical aspects of configuring Salesforce. You will have to do the translation of the requirements of your organization into a successful Salesforce design yourself. Salesforce Consultants bring a lot of experience with this into your projexts. Not only do they understand your organization from the inside out, but they have also done countless other salesforce setups. This results in a to the point Salesforce implementation.
Depending on which modules you will use, you can work with consultants with specific experience.
Sales Cloud Consultant
A Sales Cloud specialist is experienced in setting up the Salesforce modules that are used to support Sales processes. For example lead management processes, quotation processes, sales dashboards and order processes. We often call this lead-to-order.
Service Cloud Consultant
The processes that you facilitate with Salesforce are different within Service Cloud than with Sales Cloud. A Service Cloud Specialist usually focuses on high volume call centers. These are customer service departments that receive many calls, apps, emails and requests via social media every day. A Service Cloud Specialist is experienced in automating up your omni-channel service process.
Salesforce Technical Consultant
Sometimes an implementation is highly technical. For example if integration between Salesforce and other applications is required. A Salesforce Technical Expert is an experts helping you to make such projects a success.
Welisa is a Salesforce Implementation Partner
Welisa implements Salesforce. On this website you will find all kinds of information about our services. In the Cases section you can see examples of companies that work with us already. We are a no-nonsense implementation partner. Our projects are sometimes short and simple and we also have long-term complex project running. If you want to discuss Salesforce and our services, you can contact us.