Salesforce Community Cloud

How nice would it be to be able to connect to everyone in your organization, but also customers or partners, anywhere in the world and share important data? It’s possible with Salesforce Community Cloud! Community Cloud is an online platform that enables companies to effortlessly connect customers, partners, and employees to share data and files.

The possibilities of Community Cloud

Within Salesforce Community Cloud you can build long-lasting relationships with customers. Your organization can provide a better service by enabling customers to find information and help each other online. Your employees can connect and collaborate anywhere in the world. It allows employees, customers, and partners the opportunity to view real-time data and manage dashboards and reports.

Good to know: Community Cloud is built on the Salesforce platform, so data from a third party can be directly connected to the community.

Benefits

Salesforce Community Cloud helps your organization to serve your customers or partners more effectively. With the online platform, you connect customers, partners, and employees and share relevant data with the Community Cloud users.

Some benefits of Community Cloud:

• Improve collaboration with customers or partners. You can collaborate anywhere, from any device.
• Employee productivity increases through an optimal user experience.
• You can give third parties access to CRM processes without the need for complicated integrations.
• Manage your community and use dashboards to measure and analyze statistics.

For example, you can also provide optimal customer service through a tailor-made Customer Community or grow the partner sales through a Partner Community. You can easily set up such a community within Community Cloud. Our consultants are happy to help you design your community. Over the years, Welisa has specialized in Community Cloud implementations. Not only have we been able to set up many communities for customers, but Welisa Commerce has also been developed based on a community.

Letting the customer/partner cooperate in your Salesforce environment is therefore a great added value for an organization. The data that is shared and gathered in the community from the customer/partner ends up directly in the Salesforce environment, as it involves the same platform. This platform can be used for many purposes, for example as a portal for sharing different data, logging hours, invoices, specifications, leads, and did you know it can even be used as a webshop?