Attracting new customers is difficult, but retaining them as a customer is not something you should think too lightly about either. After all, customers expect a lot more from you and require much quicker assistance. Good customer service is essential for this! Salesforce Service Cloud can help you with this. Service Cloud is a cloud-based customer support application, built on the Salesforce platform. It helps your company provide fast and personal customer service, so you can quickly respond to the customer’s needs.
Responding quickly to customer needs
Salesforce Service Cloud helps improve the relationship with your customer or partner. The online customer service solution collects customer complaints, questions, and requests – from different channels – in one environment. So all questions and complaints that come in via (e.g., chats, social media or email) are stored in one environment: the Salesforce Service Cloud.
From the Service Cloud, employees can respond quickly and personally to customer queries and needs from any device and through any channel.
Working more efficiently with Service Cloud
Thanks to the advanced functions within Service Cloud, cases and customer queries are solved faster. Every customer contact is recorded and all information and data are easily accessible to all employees via the dashboard.
Welisa’s specialists will be happy to help you make optimal use of Service Cloud for your company. To understand how Service Cloud can generate significant added value for your company, we look at the objectives of your company and the sector in which you are active. We will take care of everything for you and set up Service Cloud on the Salesforce platform. With the help of training, we help your employees on their way to using Service Cloud, so they can work effectively and productively.
Would you like to know more about Salesforce Service Cloud?
Do you want to know how Service Cloud can be used for your organisation? Our specialists will be happy to assist you with that. Please feel free to contact us if you have any questions. We will be happy to help you!